Customer Service Representative

1 month ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

We are currently seeking Sales Booking Service Specialists to provide a telephone-based sales booking service to our blue-chip clients. The successful sales agent's key role is to deliver a first-class service to our clients, ensuring their revenue generation is maximized thoroughly.


Key Duties & Responsibilities

  • Dealing with both inbound and outbound calls
  • Talking to new and existing customers regarding their accounts
  • Booking appointments and completing care calls
  • Processing orders for customers
  • Updating customer accounts
  • Following agreed call scripts
  • Updating databases with customer details
  • Working towards agreed sales targets and agreed conversion
  • Understanding customer needs to deliver effective solutions
  • Take ownership of each and every call to maximise revenue generation
  • To be passionate about providing outstanding customer services


Experience and Qualifications

Proven track record within a contact centre sales environment for 2 years, preferably in an international contact centre

A good standard of general education

Excellent typing skills

Ability to multitask

Excellent written communication skills with the ability to get different messages across using positive language

Ability to master the live chat system

Understanding of GDPR and how to protect customer data

Individual should be able to effectively manage their own time and to be able to maintain focus at all times



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