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German Speaking Customer Service and Sales Representative

2 months ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Summary

We are seeking a highly skilled and multilingual customer service agent to join our team at Black Pen Recruitment. As a German speaking customer service and sales representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced and dynamic environment.

Key Responsibilities

  • Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages
  • Work on airline reservations systems and handle voice calls in English and German, including some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels
  • Work in a demanding and time-sensitive call center environment

Requirements

  • Native level fluency in German language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months

What We Offer

  • Fully paid product and systems training
  • 4 weeks of fully paid training
  • Opportunity to work with a prestigious airline brand
  • Chance to develop your skills in a dynamic and fast-paced environment