Hospitality Manager

1 month ago


Port Elizabeth, Eastern Cape, South Africa Bright Placements Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Manager to oversee the daily operations of our upscale dining area, restaurant, bar, cellar, and lounge. As a key member of our team, you will be responsible for delivering exceptional customer service, managing staff, and ensuring seamless service delivery.

Key Responsibilities
  • Manage daily operations of the restaurant, bar, cellar, and lounge areas
  • Oversee stock and storeroom management for these areas
  • Take weekly and monthly stock of all equipment and products
  • Ensure high levels of customer satisfaction through excellent service
  • Manage and train staff to maintain high standards of service
  • Handle guest complaints and resolve issues promptly and effectively
Requirements
  • Proven experience as a Guest Relations Officer and Restaurant Manager
  • Excellent communication skills, with ability to host international guests
  • Positive attitude, high energy, and computer literacy
  • Deep knowledge of wines and the service thereof
  • Good understanding of food and the service thereof
  • Strong leadership and team coordination skills
  • Excellent communication and interpersonal skills
  • Able to handle stressful situations and resolve conflicts
  • Knowledge of hospitality industry standards and best practices
  • Flexibility to work split shifts
  • Well-groomed and valid driver's license
Benefits
  • A competitive salary of $65,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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