Customer Service Representative
7 days ago
Job Summary
As a Customer Service Representative at WNS Global Services, you will play a vital role in providing exceptional communication solutions to our customers. Your primary responsibility will be to promote and match our products and services to meet customer needs, while actively growing client markets to generate revenue and improve customer satisfaction.
Key Responsibilities
- Provide top-notch customer service by understanding customer needs and preferences
- Develop and maintain strong relationships with clients to identify new business opportunities
- Stay up-to-date with product knowledge and services to effectively match customer needs
- Collaborate with cross-functional teams to achieve business objectives
Requirements
- 6 months of sales/customer service experience as a call center agent
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
Education
- Matric or equivalent qualification
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