Complaint Resolution Advisor

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

At Standard Bank Group, we believe in hiring talented individuals who share our passion for delivering exceptional customer experiences. As a Complaints Specialist, you'll have the opportunity to make a real difference in the lives of our clients.About the RoleYou'll be responsible for providing informed, helpful, and educative solutions to aggrieved...

As a Complaints Specialist at Standard Bank Group, you'll have the opportunity to work in a dynamic and innovative environment. You'll be part of a team that's passionate about creating growth in Africa and delivering exceptional customer experiences.Job SummaryThis role involves attending to client complaints on behalf of the company for short-term and...

At Standard Bank Group, we're passionate about creating growth in Africa. We're dedicated to bringing true, meaningful value to our clients and the communities we serve. As a Complaints Specialist, you'll play a vital role in helping us achieve this goal.Job DescriptionTo succeed in this role, you'll need to provide informed, helpful, and educative solutions...

As a customer service professional at WNS (Holdings) Limited (ADR), you will have the opportunity to work with leading global organizations and make a meaningful impact on their success. We custom-design, implement, and operate over 400 processes that enable us to work as an extension of our clients' enterprises.Key Responsibilities:Deliver exceptional...

**Listing reference**: 015708**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Roodepoort - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Introduction** - We are looking to recruit a Customer Service Advisor to work within...

**Job Duties/Responsibilities will include**: Admin duties for the Service and Repair Centre Service Advisor function Following up with orders and parts requirements on all current and future jobs Responsible for the total customer handling process in the service and repairs Achieve high level of customer satisfaction and confidence in order to increase...

Our well known automotive dealer client based in Roodepoort is looking to employ an experienced Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and...

We are a leading telecommunications giant, seeking an experienced and dynamic **Client Service Representative**who will play a key role in providing professional, accurate, and premium on-site support for mobile voice and data services. From seamless delivery (order-to-activate) to efficient resolution (query-to-resolve), you’ll ensure top-notch service...

**Job Duties/Responsibilities will include**: Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised Channelling of specimens to various laboratories/ sites. Processes sample registration (“logging”) and queries according to set standard operating procedures. Ensures...

Customer Service Consultant Job Description Job functions: - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Manage large amounts of incoming calls -...

Full Job Description Represent,promote and sell products & services to existing and prospective clients Perform a needs analysis. Understand customers requirements against possible solutions Establish, develop and maintain positive business and customer relationships Expedite the resolution of customer problems and complaints to maximize satisfaction....

**Position Overview**: **Specific Role Responsibilities**: **Processes and governance** - Deliver on agreed performance targets according to set procedures and service level agreement - Report on transactional activities to provide timely information for decision making in area of accountability - Execute work in line with governance and compliance...

**Position Overview**: **Specific Role Responsibilities**: - **Processes and governance** - Deliver on agreed performance targets according to set procedures and service level agreement - Report on transactional activities to provide timely information for decision making in area of accountability - Execute work in line with governance and compliance...

2years - Review visitor and client arrivals for the day - Attend to special arrival and meeting room requirements - Provide information about amenities, area and venues - Anticipate client needs and build rapport with clients - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc) - Offer...

We are seeking a courteous and professional Debt Collections Call Center Agent to join our team. Working collaboratively with other team members, you will play a crucial role in providing exceptional service to our clients. Your responsibilities will include handling customer inquiries, addressing complaints, and resolving issues related to our debt...

**DSV - Global transport and logistics** Location: Roodepoort Job Posting Title: Supervisor, Call Centre Inbound, Road Logistics Time Type: Full Time **Main Purpose of The Role**: Manage and oversee the day-to-day allocations, follow ups and Archive. Make sure that tasks for the day are actioned timeously and that work is not left behind at EOD. Manage the...

**Direct Reporting Line**:Head: Marketing IIE MSA, formerly known as Monash South Africa, was founded in 2001 by Monash University. Since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a...