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Engineering Office Receptionist

4 months ago

Roodepoort, South Africa RJPersonnel Full time

2years
- Review visitor and client arrivals for the day
- Attend to special arrival and meeting room requirements
- Provide information about amenities, area and venues
- Anticipate client needs and build rapport with clients
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
- Offer assistance with meeting room technical requirements.
- Report client feedback to the Helpdesk and revert to clients and visitors with resolution
- Escalate unresolved complaints to the Manager when necessary
- Ensure compliance with health and quality standards
- Ensure all meeting rooms are set up as required by the client.
- Conduct daily inspections to ensure that all chairs are in place, meeting room is clean and cables are tidy.
- Test AC and VC equipment prior to use.
- Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
- Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available.
- Ensure that tables are cleared and chairs are aligned after each meeting.

**Qualifications and Experience**:

- MS Office Suite
- Knowledge of equipment, materials and suppliers used in facilities management.
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
- Grade 12 (non-negotiable) plus.
- Computer literacy
- 2-3 years frontline customer service experience