Customer Experience Lead

5 days ago


Cape Town, Western Cape, South Africa University of Fort Hare Full time

The University of Fort Hare is committed to delivering exceptional customer experiences. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals.

About the Role:

  • This position involves collaborating with cross-functional teams to develop and implement customer success strategies.
  • You will be responsible for onboarding new clients, conducting product demos, and providing ongoing support to ensure seamless integration.
  • Regular communication with clients will help build strong relationships and foster trust.
  • Identifying opportunities to improve our products and services will be an essential aspect of this role.

Key Skills:

  • Flexibility in working with diverse time zones.
  • Technical knowledge of IP addressing, DNS, network infrastructure, and basic security concepts.
  • Strong documentation skills to capture customer interactions.
  • Familiarity with CRM systems like Zoho or Zendesk.
  • Effective communication skills to engage with both technical and non-technical stakeholders.
  • A growth mindset to continuously learn and adapt to new features and technologies.


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