Customer Experience Lead

About the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key performance indicators.You'll be responsible for optimizing support processes, implementing best practices, and...

Job DescriptionWe are seeking a talented Customer Experience Director to lead our efforts in delivering exceptional customer experiences at Lead Generation Group.Main Responsibilities:Develop and implement strategies to reduce the frequency of escalations and enhance overall client experience.Collaborate with other departments to identify root causes of...

Job Title: Customer Experience ManagerLead Generation Group is seeking an experienced Customer Experience Manager to join our team in Cape Town.This role will play a critical part in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:Manage and resolve escalated client complaints and...

Role OverviewThis is an exciting opportunity to lead the customer service team and drive business growth.You will be responsible for developing and implementing process changes to enhance client satisfaction, and working closely with internal teams to identify opportunities for growth and development.Main Responsibilities:Process Improvement: Develop and...

Job DescriptionWe are seeking a highly skilled Customer Experience Resolution Manager to join our team at the Lead Generation Group.This role involves managing and resolving escalated client complaints and issues, ensuring a high level of customer satisfaction. You will develop and implement strategies to reduce the frequency of escalations and enhance...

About the Position:We are seeking a highly motivated and experienced professional to join our team as a Results-Driven Client Support Professional.This role involves contributing to our customer service efforts and driving business growth through process improvement and collaboration.Responsibilities:Process Enhancement: Develop and implement process changes...

We are seeking an exceptional Customer Experience Lead to join our team at EngineeringUK. The ideal candidate will have 2 years of sales experience within the call center/ BPO industry and previous sales experience.The successful candidate will be responsible for managing and leading a team of advisors to exceed customer expectations, coaching and developing...

About the RoleMCI is seeking a highly motivated and experienced Customer Experience Lead to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our collections team within the call center. Your role involves leading a team of collections agents, monitoring performance metrics, and implementing...

Job Title: Customer Service Team LeadThis position is responsible for developing and implementing process changes to support customer service efforts.You will collaborate with internal teams to identify opportunities for growth and development, and develop processes to enhance client satisfaction.Main Responsibilities:Process Improvement: Develop and...

Senior Customer Advocacy RoleWe are seeking a highly skilled Senior Customer Advocate to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues, as well as developing and implementing strategies to reduce the frequency of escalations and enhance overall client...

At Sanlam, we're on a mission to democratise financial advice and solutions for everyone across the African continent.About UsWe exist to pioneer inclusive financial confidence, helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment; we believe in learning fast, learning cheap,...

Xcede Group is transforming the financial landscape with cutting-edge digital banking solutions.Loyalty and Growth ManagerWe are looking for an experienced Loyalty and Growth Manager to drive customer retention and growth initiatives.Key Requirements:Minimum 3+ years of experience in a retention-related rolePrevious start-up experience is advantageousStrong...

Job Description:This position involves supporting our customer service efforts by developing and implementing process changes.You will collaborate with internal teams to identify opportunities for growth and development.Main Accountabilities:Process Improvement: Develop and implement processes to enhance client satisfaction.Collaboration: Work closely with...

At Lead Generation Group, we're seeking a skilled Customer Support Leadership Position to lead our support team and drive exceptional service delivery. As a key member of our team, you'll be responsible for ensuring timely resolution of customer inquiries and escalations, optimizing support processes, and implementing best practices.The ideal candidate will...

Job SummaryWe are seeking a dedicated professional to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

Collinson Group is a leader in providing innovative solutions to the travel industry.We operate Priority Pass, the world's original and leading airport experiences programme, which offers travellers access to a network of 1,500+ lounges and travel experiences in over 650 airports across 148 countries.We are seeking a performance improvement manager to join...

Job Title:Premier Hotels & Resorts is seeking a Customer Experience and Revenue Development Lead to join our team. This role will focus on delivering exceptional customer experiences and driving revenue growth through strategic sales initiatives.Main Responsibilities:Serve as a subject matter expert on customer needs and preferences.Develop and implement...

Customer Acquisition Team LeadJoin our dynamic Sales and Marketing Team as a Customer Acquisition Team Lead at Lead Generation Group in Cape Town.In this role, you will lead the charge in generating new business leads and driving team success.About the Opportunity:We are looking for a results-driven leader with expertise in developing and executing sales...

About the RoleWe are looking for a highly skilled Customer Experience Research Analyst to join our team. As a key member of our research function, you will be responsible for leading the design, execution, and analysis of client experience (CX) research initiatives. You will work closely with cross-functional teams to ensure alignment with our strategic...

About the JobWe are seeking a highly skilled Customer Experience Director to lead our team in delivering exceptional customer experiences.In this role, you will bring your passion for leadership and coaching to motivate and inspire your team to achieve remarkable results.You will work closely with the team to address associate questions, issues, and customer...