Customer Experience Lead

About the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key performance indicators.You'll be responsible for optimizing support processes, implementing best practices, and...

Job DescriptionWe are seeking a talented Customer Experience Director to lead our efforts in delivering exceptional customer experiences at Lead Generation Group.Main Responsibilities:Develop and implement strategies to reduce the frequency of escalations and enhance overall client experience.Collaborate with other departments to identify root causes of...

Job Title: Customer Experience ManagerLead Generation Group is seeking an experienced Customer Experience Manager to join our team in Cape Town.This role will play a critical part in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:Manage and resolve escalated client complaints and...

Job Title: Customer Experience ManagerWe are seeking an experienced professional to fill the role of Customer Experience Manager at Lead Generation Group.The successful candidate will play a critical role in managing client complaints and issues, ensuring a high level of customer satisfaction.Responsibilities:Manage and resolve escalated client complaints...

Role OverviewThis is an exciting opportunity to lead the customer service team and drive business growth.You will be responsible for developing and implementing process changes to enhance client satisfaction, and working closely with internal teams to identify opportunities for growth and development.Main Responsibilities:Process Improvement: Develop and...

We are seeking an experienced Complaints Resolution Specialist to join our team at the Lead Generation Group.About the Role:In this role, you will be responsible for managing and resolving escalated client complaints and issues. You will develop and implement strategies to reduce the frequency of escalations, work closely with other departments to identify...

About the RoleMCI is seeking a highly motivated and experienced Customer Experience Lead to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our collections team within the call center. Your role involves leading a team of collections agents, monitoring performance metrics, and implementing...

Job Title: Customer Service Team LeadThis position is responsible for developing and implementing process changes to support customer service efforts.You will collaborate with internal teams to identify opportunities for growth and development, and develop processes to enhance client satisfaction.Main Responsibilities:Process Improvement: Develop and...

Job Description:We are seeking a highly motivated and experienced Customer Experience Manager to join our team at ACB Consulting. As a key member of our retail operations, you will be responsible for driving customer experience initiatives across our stores, ensuring that every interaction with our customers is exceptional.Key Responsibilities:Develop and...

At Lead Generation Group, we're seeking a skilled Customer Support Leadership Position to lead our support team and drive exceptional service delivery. As a key member of our team, you'll be responsible for ensuring timely resolution of customer inquiries and escalations, optimizing support processes, and implementing best practices.The ideal candidate will...

Collinson Group is a leader in providing innovative solutions to the travel industry.We operate Priority Pass, the world's original and leading airport experiences programme, which offers travellers access to a network of 1,500+ lounges and travel experiences in over 650 airports across 148 countries.We are seeking a performance improvement manager to join...

Job Title:Premier Hotels & Resorts is seeking a Customer Experience and Revenue Development Lead to join our team. This role will focus on delivering exceptional customer experiences and driving revenue growth through strategic sales initiatives.Main Responsibilities:Serve as a subject matter expert on customer needs and preferences.Develop and implement...

The Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

Customer Acquisition Team LeadJoin our dynamic Sales and Marketing Team as a Customer Acquisition Team Lead at Lead Generation Group in Cape Town.In this role, you will lead the charge in generating new business leads and driving team success.About the Opportunity:We are looking for a results-driven leader with expertise in developing and executing sales...

Job DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer satisfaction.About the Role:Resolve escalated client complaints and maintain high-quality relationships.Develop and implement strategies to reduce...

About the JobWe are seeking a highly skilled Customer Experience Director to lead our team in delivering exceptional customer experiences.In this role, you will bring your passion for leadership and coaching to motivate and inspire your team to achieve remarkable results.You will work closely with the team to address associate questions, issues, and customer...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

Client Satisfaction Lead - Job DescriptionWe are seeking an experienced Client Satisfaction Lead to join our team in Cape Town at Lead Generation Group.The successful candidate will play a critical role in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Responsibilities:Manage and resolve escalated...

Job DescriptionThis role involves leading the customer service team to achieve business objectives.You will be responsible for developing and implementing process changes to drive business growth, and working closely with internal teams to identify opportunities for growth and development.Main Responsibilities:Process Development: Develop and implement...