Customer Experience Lead Digital Marketing

5 days ago


Cape Town, Western Cape, South Africa Collinson Group Full time

Collinson Group is a leader in providing innovative solutions to the travel industry.

We operate Priority Pass, the world's original and leading airport experiences programme, which offers travellers access to a network of 1,500+ lounges and travel experiences in over 650 airports across 148 countries.

We are seeking a performance improvement manager to join our team and lead our efforts in optimising customer journeys and improving user experiences.

You will use data-driven insights and advanced testing methodologies to identify opportunities to remove friction, enhance user satisfaction, and maximise conversion rates.

About the Role

The Performance Improvement Manager will be responsible for developing and implementing a comprehensive customer journey optimisation framework.

You will establish workflows and align cross-functional teams to deliver seamless, optimised customer experiences.

You will also leverage tools like Optimizely to design and execute A/B and multivariate experiments.

Main Responsibilities
  • Develop and implement a customer journey optimisation framework.
  • Establish workflows and align cross-functional teams.
  • Leverage tools like Optimizely to design and execute experiments.
  • Evaluate experiment results and make data-driven decisions.


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