Customer Service Representative
1 month ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Bank Limited. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, ensuring their banking experience is seamless and hassle-free.
Key Responsibilities
- Provide timely and effective support to clients through various channels, including phone, email, and in-person interactions.
- Assess client needs and provide tailored solutions to meet their banking requirements.
- Collaborate with internal teams to resolve client issues and improve overall service delivery.
- Continuously assess and improve service quality, identifying areas for improvement and implementing changes as needed.
- Stay up-to-date with banking products and services, ensuring accurate information is provided to clients.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Ability to build strong relationships with clients and internal stakeholders.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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