Customer Service Representative

1 month ago


George, Western Cape, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Bank Limited. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, ensuring their banking experience is seamless and hassle-free.

Key Responsibilities

  • Provide timely and effective support to clients through various channels, including phone, email, and in-person interactions.
  • Assess client needs and provide tailored solutions to meet their banking requirements.
  • Collaborate with internal teams to resolve client issues and improve overall service delivery.
  • Continuously assess and improve service quality, identifying areas for improvement and implementing changes as needed.
  • Stay up-to-date with banking products and services, ensuring accurate information is provided to clients.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to build strong relationships with clients and internal stakeholders.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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