Customer Service Ambassador

4 weeks ago


George, Western Cape, South Africa Fancourt Full time
Customer Service Ambassador

Fancourt, a premier golfing, leisure and lifestyle destination, is situated in the heart of the Garden Route. We are seeking an experienced and motivated Customer Service Ambassador to join our team.

The ideal candidate must be outgoing, an excellent communicator, and guest-centric. A minimum of Grade 12 or equivalent, a valid driver's license, 2 years of experience in a Front of House environment, and working knowledge of hotel management software and MS Office are required. A Hotel Management/Tourism Diploma and experience working on Guest Connect and SAP will be advantageous. The successful candidate must have a passion for working with people and the drive to continuously improve.

Key Responsibilities:
  • Ensure clients/guests' needs and requests are fulfilled efficiently, courteously, and professionally on arrival, at departure, and for the duration of their stay.
  • Liaise with Reservations and Front Office to obtain accurate data of arrivals, departures, and other needs.
  • Maintain and constantly update Customer/Guest profiles with information acquired during the guests' stay and from Guest Revu feedback received after departure.
  • Guest Revu Survey follow-up on feedback received from guests in the survey, investigate matters with department managers, and respond to the guests.

Requirements:
We are looking for candidates who have their own accommodation in George/surrounds, who are prepared to work weekends, public holidays, and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

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