Sports Betting Representative

2 weeks ago


Sandton, South Africa Initiate International Full time
Key Responsibilities
  • Inbound & Outbound Calls: Handle customer inquiries, promotions, and account queries efficiently.
  • Assist with Betting: Guide customers through placing bets and provide information on betting markets.
  • Promote & Upsell: Call existing customers to promote new offers, events, and betting opportunities.
  • Resolve Issues: Address customer complaints professionally and ensure follow-ups are completed.
  • Responsible Gambling Compliance: Ensure adherence to all company policies and Responsible Gambling guidelines.
  • Record Management: Maintain accurate logs of customer interactions and unresolved queries.
  • Cross-sell Products: Identify opportunities to introduce other betting services.
Requirements
  • Grade 12 (Matric)
  • 1–3 years of experience in a Call Centre environment
  • Fluency in English and one additional South African language
  • No criminal record and available to start immediately
  • Computer literate with solid telephone etiquette
  • Excellent customer service skills with the ability to handle high-pressure situations
  • Strong problem-solving skills and keen attention to detail
  • Flexibility to work shifts, including weekends and public holidays

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