Sportsbook Ambassador

As a Sportsbook Agent with Initiate International, you'll be the first point of contact for our customers, handling inquiries, placing bets, and sharing the latest promotions. This is an exciting opportunity for anyone eager to grow their career in the betting industry and provide outstanding service to sports fans.

This role is perfect for vibrant, energetic individuals who thrive under pressure and are passionate about sports. Our ideal candidate enjoys interacting with people, has great problem-solving skills, and is ready to roll with shift work.

• Inbound & Outbound Calls: Handle customer inquiries, promotions, and account queries efficiently.
• Assist with Betting: Guide customers through placing bets and provide information on betting markets.
• Promote & Upsell: Call existing customers to promote new offers, events, and betting opportunities.
• Resolve Issues: Address customer complaints professionally and ensure follow-ups are completed.
• Responsible Gambling Compliance: Ensure adherence to all company policies and Responsible Gambling guidelines.
• Record Management: Maintain accurate logs of customer interactions and unresolved queries.
• Cross-sell Products: Identify opportunities to introduce other betting services.

• Grade 12 (Matric).
• 1–3 years of experience in a Call Centre environment.
• Fluency in English and one additional South African language.
• No criminal record and available to start immediately.
• Computer literate with solid telephone etiquette.
• Excellent customer service skills with the ability to handle high-pressure situations.
• Strong problem-solving skills and keen attention to detail.
• Flexibility to work shifts, including weekends and public holidays.

• 06:00 – 14:00
• 14:00 – 22:00