Experience Transformation Manager

24 hours ago


Durban, KwaZulu-Natal, South Africa The Unlimited Full time

We are seeking a Customer Experience Specialist to drive the digital transformation of our customer journey.

About Us

The Unlimited is a dynamic and innovative company that values excellence in customer experience.

Job Description

This role will lead quality engagements across all touchpoints and ensure a seamless brand experience.

Main Responsibilities
  • Drive the digital transformation of our customer journey.
  • Lead quality engagements across all touchpoints.
  • Evaluate and improve processes to enhance customer satisfaction.

Requirements

  • 8 years of experience within a customer experience environment, with 4 years in a senior leadership role.
  • Relevant tertiary qualification (Diploma or Degree).
  • A strong data-driven mindset and strategic outlook.
  • Proven problem-solving ability and strong intuition.
Compensation and Benefits

Salary: $120,000 per annum. This includes a comprehensive benefits package.



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