Restaurant Operations Manager

2 days ago


Pretoria, Gauteng, South Africa Restaurant Careers Full time
Restaurant Careers: Senior Front of House Restaurant Manager

Job Summary:

We are seeking a highly experienced and skilled Senior Front of House Restaurant Manager to join our team at Restaurant Careers. As a key member of our management team, you will be responsible for leading our front of house operations and ensuring exceptional customer service.

Key Responsibilities:

  • Manage and motivate a team of front of house staff to deliver exceptional customer service
  • Develop and implement effective floor management strategies to optimize customer flow and minimize wait times
  • Monitor and control stock levels, inventory, and cash handling procedures
  • Ensure compliance with health and safety regulations and company policies
  • Collaborate with the kitchen team to ensure seamless service delivery
  • Conduct regular staff performance reviews and provide coaching and development opportunities
  • Manage customer complaints and feedback in a professional and courteous manner

Requirements:

  • 6+ years of experience in a senior front of house management role in a busy restaurant environment
  • Proven track record of delivering exceptional customer service and driving sales growth
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent problem-solving and conflict resolution skills
  • Ability to work under pressure and adapt to changing circumstances
  • Strong knowledge of restaurant operations, including floor management, stock control, and cash handling procedures

What We Offer:

  • A competitive salary of R 15 – 20 K net
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development


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