Restaurant Operations Manager
2 months ago
Job Summary
Kencorp is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our restaurant management team, you will be responsible for the overall efficient running of our restaurant, ensuring that all aspects of the business are operating smoothly and efficiently.
Key Responsibilities
- Restaurant Operations
- Implement and maintain effective systems and processes to ensure the smooth operation of the restaurant
- Monitor and control controllable expenses, including labor, inventory, and supplies
- Ensure that all restaurant staff are properly trained and equipped to perform their duties
- Staff Management
- Recruit, train, and develop a high-performing team of restaurant staff
- Provide coaching and feedback to staff to ensure they are meeting performance expectations
- Manage staff scheduling and labor costs to ensure optimal coverage and efficiency
- Customer Service
- Ensure that all customers receive excellent service and have a positive dining experience
- Handle customer complaints and concerns in a professional and timely manner
- Reporting and Analysis
- Prepare and submit regular reports on restaurant performance, including sales, labor, and inventory data
- Analyze data to identify trends and areas for improvement, and implement changes as needed
Requirements
- Education
- Grade 12 or equivalent
- Experience
- Minimum of 2 years of experience in a fast food restaurant management role
- Experience with point-of-sale systems and inventory management software
- Skills
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and make decisions quickly
- Strong analytical and problem-solving skills
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