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Transport Administration Specialist

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Namibia Logistics (PTY) Ltd Full time
Job Description

The Gqeberha branch administrator will be responsible for managing branch administration duties, ensuring timely and accurate completion of tasks.

Key Responsibilities
  • Delivery performance monitoring and reporting.
  • Customer SLA maintenance as per contractual agreements.
  • Driver and floor staff attendance and absence reporting.
  • Fuel slip capture and filing.
  • Labour Broker timesheet preparation and submission.
  • Staff Register updates including PPE, Licenses, and PDP's.
  • Operations department support with all admin-related tasks.
  • Daily freight scrutiny and LMS Capture coordination.
  • Branch manager support with filing ops documents and reports.
  • POD Information capture on the LMS system, batching of original POD documents, and storage per client.
  • Delivery confirmation with drivers and update of Account Executives on delivery success and failures.
  • All-delivery facilitation, including specials ex-branch to local and over border, and follow-up on PODs thereafter.
  • Branch interaction regarding queries or complaints.
  • Reception desk call handling, forwarding calls, taking messages, and customer query assistance.
  • Customer collection arrangement, confirming collections with suppliers and clients via phone and email.
  • Specials coordination with the Specials department during the day.
Desired Qualifications
  • Grade 12 certificate or equivalent qualification.
  • Logistics and Supply Chain Management or Transport Management related degree.
  • Minimum 4 years' experience in the transport industry, with minimum 2 years experience in a similar role.
  • Familiarity with LMS, MS Word/Excel.
  • Strong inter-personal skills.
  • Ability to build good working relationships.
  • Possess well-developed communication skills.
  • Be methodical and well organized with an analytical and enquiring mind.
  • Have the ability to work accurately and under pressure.