Customer Service Representative
3 weeks ago
Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong background in handling phone calls and emails, with the ability to adapt to different customer personalities?
About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Time Personnel. As a key member of our support team, you will be responsible for providing top-notch service to our customers, ensuring their satisfaction and loyalty.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be confident in your ability to handle customer complaints and concerns, and provide effective solutions and alternatives within tight timeframes.
We are looking for someone who is solution-oriented, proactive, and always willing to go the extra mile to ensure customer satisfaction.
Key Responsibilities- Manage incoming calls and respond to customer emails in a timely and professional manner
- Provide product and service information to customers, answering their questions and addressing their concerns
- Identify and escalate issues to the Customer Service Team Leader as necessary
- Recognize trends in customer calls and emails, and document and alert the Team Leader accordingly
- Provide accurate and complete information to customers, using the right methods and tools
To be successful in this role, you will need:
- A Matric qualification or equivalent
- Proven experience in customer service or client service roles
- Excellent phone handling and active listening skills
- Familiarity with CRM systems and practices
- Strong English language skills (written and verbal)
- Additional languages such as Dutch, German, Italian would be an asset
In return for your hard work and dedication, we offer a competitive salary package that includes:
A salary dependent on experience: £25,000 - £35,000 per annum
This is a full-time position, working 37 hours per week, with opportunities for career progression and professional development.
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...
-
Customer Service Representative
7 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:
-
Customer Service Representative – Hermanus
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeKey Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...
-
Insurance Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeOverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
-
Insurance Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US contact center.OverviewAs a customer-centric organization, EXL Service is committed to providing exceptional service to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is a positive one.Compensation...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Service RepresentativeJob Summary:WNS Global Services is seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have a strong passion for delivering exceptional customer service and a commitment to excellence in all aspects of their work.Key Responsibilities:Investigate and resolve customer...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeCustomer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Surgo PTY Ltd.The ideal candidate will have a minimum of 2 years' experience in customer care, preferably in a call centre environment.Key responsibilities include:Providing excellent customer service via webchatResolving customer queries and complaints in a...
-
Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeCustomer Service RepresentativebeBee Professionals is seeking a skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of 2 years of customer service experience and excellent communication and interpersonal skills. Key responsibilities include responding to inquiries, resolving...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob Title: Customer Service RepresentativeWe are seeking a reliable and patient Customer Service Representative to join our team at Isilumko Staffing. The ideal candidate will have a strong ability to handle high-pressure situations, excellent communication skills, and a friendly demeanor.About the RoleThis is a temporary relief worker position for a period...
-
Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa Teleperformance Full timeOverviewWe are seeking a talented individual to join our team as a Customer Service Representative. As a key member of our Global Business Services Financial Services Skills Accelerator, you will play a critical role in delivering exceptional customer experiences and driving business growth.ResponsibilitiesAs a Customer Service Representative, you will be...
-
Customer Service Representative
5 days ago
Cape Town, Western Cape, South Africa Feedem Full timeJob Title : Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Feedem. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesManage...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa AFMS Group Full timeJob OverviewAFMS Group is seeking a highly skilled Customer Service Representative to join their team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences.
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, resolving queries and complaints, and handling collections and debt management tasks.About the RoleThis is an exciting opportunity to work in a...
-
Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa WGS Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and ambitious individual to join our team as a Customer Service Representative. Our organization is a leading international freight forwarder and consolidator in Cape Town, with a strong reputation for excellence in the industry.The ideal candidate will have at least one year of...