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Dutch Speaking Quality Assurance Specialist

2 months ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Title: Dutch Speaking Quality Assessor

Black Pen Recruitment is seeking a highly skilled and experienced Dutch Speaking Quality Assessor to join our team. As a Quality Assessor, you will play a critical role in ensuring the quality of our client's services and products.

Job Summary:

We are looking for a talented and motivated individual to work as a Quality Assessor within our post. The successful candidate will be responsible for completing quality checks and monitoring, providing insight into trends and how to overcome them, and presenting findings in a meaningful and structured way.

Key Responsibilities:
  • Conduct quality checks and monitoring to ensure consistency, fairness, and high standards in Quality
  • Provide insight into trends and how to overcome them
  • Presentation of findings in a meaningful and structured way
  • Ensure that Quality is not only met but also exceeded
Requirements:
  • Must be able to communicate proficiently in Dutch
  • Matric/Grade 12 (Essential)
  • Quality background (Essential)
  • BPO background 1 Year +
  • Customer service orientated (Essential)
  • Leadership experience (Advantage)
  • No outstanding performance management
  • Solid understanding of how Quality can influence achievement of business objectives
  • Have an excellent command of the English language
  • Strong motivational skills to develop people's attitudes and skills
  • Excellent communication skills to impart knowledge and information
  • Committed, enthusiastic, positive and resilient
  • Able to cope in a high-pressure environment
  • Comfortable with adapting to fast-paced change
  • Accuracy and speed
  • Presentation skills to report statistical information and conduct team briefs
  • High level of numeracy and literacy
  • Ability to take on new challenges and ideas
  • Excellent communication skills both written and verbal
  • Sound coaching skills
  • Ability to undertake statistical analysis
  • Confident and capable of communicating with client and team members
  • Highly organized with the ability to meet deadlines
  • Ability to cope under pressure
About Us:

Black Pen Recruitment is a leading recruitment agency specializing in placing top talent in various industries. We pride ourselves on our commitment to excellence and our ability to deliver results-driven solutions to our clients.

We are passionate about helping our clients find the best candidates for their roles, and we are dedicated to providing a personalized service that meets their unique needs.

Our team of experts has extensive experience in recruitment and talent acquisition, and we are well-equipped to handle even the most complex recruitment challenges.

We are committed to building long-term relationships with our clients and candidates, and we strive to deliver exceptional results that exceed their expectations.