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Sports Betting Support Representative
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Osiris Trading is a dynamic digital gaming company that's part of the NYSE-listed Super Group. With a focus on innovation and customer satisfaction, we strive to deliver exceptional experiences across our markets.
Job DescriptionWe're seeking a highly skilled and motivated individual to join our team as a Social Media Customer Care Agent. In this role, you'll provide world-class customer care to prospective clients within our social media environments.
Responsibilities:- Support the delivery of high-quality customer service via social media channels.
- Create engaging content that enhances brand awareness and drives customer engagement.
- Analyse customer feedback and concerns, identifying areas for improvement and providing actionable insights.
To succeed in this role, you'll need:
- Strong understanding of social media platforms, including Facebook, Instagram, YouTube, and Twitter.
- Minimum 2 years' experience in customer service or a related field.
- Diploma or degree in a relevant field.
- Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Ability to work collaboratively in cross-functional teams, prioritising shared goals.
We provide a supportive environment that fosters growth, innovation, and collaboration. Our benefits include:
- A comprehensive learning and development programme to enhance your skills and advance your career.
- A Performance Tool that provides regular feedback and opportunities for continuous improvement.
- Access to an Employee Assistance programme offering various benefits for you and your family.