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Gaming Industry Representative
1 week ago
Betway Africa offers a unique opportunity for a Gaming Industry Representative to join our team. As a leading provider of online gaming services, we strive to deliver exceptional experiences to our players.
About Our Company CultureOur company culture is built on a foundation of innovation, creativity, and collaboration. We believe in empowering our employees to grow and develop their skills, creating a dynamic and inclusive work environment.
About Our RoleWe are seeking a Contact Centre Agent who will be responsible for providing top-notch service to our players. This includes responding to queries, resolving issues, and building strong relationships with our customers.
- Provide world-class service to all of our players through various communication channels.
- Respond to incoming player queries, ensuring swift resolution and exceeding customer expectations.
- Foster strong relationships with players by consistently meeting their needs and providing personalized support.
- Maintain accurate records of player interactions, adhering to company policies and procedures.
- Collaborate with the Team Leader/Manager to ensure seamless handovers and effective issue resolution.
- Contribute to the improvement of player experiences and relationships through ongoing training and self-improvement.
In this role, you will be working on:
- Delivering prompt and efficient resolutions to player queries.
- Escalating complex issues to relevant departments when necessary.
- Staying up-to-date with industry developments and trends to enhance player experiences.
- Engaging in continuous learning and professional development to improve skills and knowledge.
To succeed in this role, you will require:
- A completed BCom Degree.
- A passion for sports, sports betting, and betting markets.
- Excellent communication and interpersonal skills.
- Intermediate computer proficiency, specifically MS Office and internet applications.
- A strong attention to detail and problem-solving ability.
- The ability to adapt quickly to changes in the workplace and industry.
- A strong work ethic and sense of responsibility.
- Target and quality-driven nature.
- Ability to multi-task and work well under pressure.
- Solution-oriented and self-motivated with a 'can-do' attitude.
- Responsible individual with good timekeeping.
- Flexibility to work shifts, including rotational shifts, and overtime as required.
- Owning reliable transportation.
Please note that this position requires trust and honesty due to access to customers' financial details. A credit and criminal record check will be conducted.
