Contact Centre Professional

6 days ago

Randburg, Gauteng, South Africa Betway Africa Full time

Join us at Betway Africa, where we're committed to delivering exceptional gaming experiences to our players. As a Contact Centre Agent, you'll play a vital role in ensuring our customers receive the best possible service.

About Our Company Values

At Betway Africa, we value innovation, teamwork, and customer satisfaction above all else. We believe in creating a dynamic work environment that fosters growth, development, and inclusivity.

About Our Role

We're seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Agent. In this role, you'll be responsible for providing world-class service to our players through various communication channels.

  • Provide exceptional service to all of our players.
  • Respond to incoming player queries, ensuring swift resolution and exceeding customer expectations.
  • Foster strong relationships with players by consistently meeting their needs and providing personalized support.
  • Maintain accurate records of player interactions, adhering to company policies and procedures.
  • Collaborate with the Team Leader/Manager to ensure seamless handovers and effective issue resolution.
  • Contribute to the improvement of player experiences and relationships through ongoing training and self-improvement.
What You'll Be Working On

In this role, you will be working on:

  • Delivering prompt and efficient resolutions to player queries.
  • Escalating complex issues to relevant departments when necessary.
  • Staying up-to-date with industry developments and trends to enhance player experiences.
  • Engaging in continuous learning and professional development to improve skills and knowledge.
Key Requirements

To succeed in this role, you will require:

  • A completed BCom Degree.
  • A passion for sports, sports betting, and betting markets.
  • Excellent communication and interpersonal skills.
  • Intermediate computer proficiency, specifically MS Office and internet applications.
  • A strong attention to detail and problem-solving ability.
  • The ability to adapt quickly to changes in the workplace and industry.
  • A strong work ethic and sense of responsibility.
  • Target and quality-driven nature.
  • Ability to multi-task and work well under pressure.
  • Solution-oriented and self-motivated with a 'can-do' attitude.
  • Responsible individual with good timekeeping.
  • Flexibility to work shifts, including rotational shifts, and overtime as required.
  • Owning reliable transportation.

Please note that this position requires trust and honesty due to access to customers' financial details. A credit and criminal record check will be conducted.

  • Contact Centre Representative

    7 days ago

    Randburg, Gauteng, South Africa Betway Africa Full time

    Be Part of Our Contact Centre Team as a Contact Centre RepresentativeWe're a leading online gaming company, seeking highly motivated and customer-focused Contact Centre Representatives to join our team. As a Contact Centre Representative, you'll be the first point of contact for our customers, responding to their queries, resolving issues, and providing...

  • Contact Centre Expert

    6 days ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Company Overview:iSON Xperiences is a renowned organization in the industry, recognized for its commitment to excellence and innovation. Our mission is to deliver exceptional customer experiences and exceed client expectations.Job Description:As a Contact Centre Agent, you will be responsible for providing world-class customer service to our clients. You...

  • contact centre agent

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service AgentsBased in RandburgShifts between 08:00 am- 18:00 pmWorking from Monday to SaturdayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally...

  • contact centre agent

    1 week ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service AgentsBased in RandburgShifts between 08:00 am- 18:00 pmWorking from Monday to SaturdayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally...

  • Contact Centre Agent: MKOPA

    1 week ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Based in RandburgShifts between 07:00 am- 21:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with...

  • Contact Centre Agent: MKOPA

    6 days ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Based in Randburg Shifts between 07:00 am- 21:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to...

  • M-KOPA Contact Centre Agent

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with...

  • Contact Centre Agent

    7 days ago

    Randburg, Gauteng, South Africa Betway Africa Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About Our CompanyWork is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture. At Raging River's core is a...

  • Call Centre Agent

    4 weeks ago

    Randburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Call Centre AgentJob Location : Gauteng, RandburgDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionProvide customers with exceptional service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort and...

  • Senior Sales Professional Data Centre

    6 days ago

    Randburg, Gauteng, South Africa Asie Personnel Full time

    Job SummaryWe are seeking a highly experienced Sales Manager to join our team in Fourways. The successful candidate will be responsible for driving sales growth in the Data Centre Telecommunication industry.About Asie PersonnelWe are a leading recruitment agency providing staffing solutions to various industries. Our mission is to provide top talent to our...

  • Data Centre Sales Executive

    6 days ago

    Randburg, Gauteng, South Africa Asie Personnel Full time

    Job OverviewWe are seeking a highly motivated and experienced Sales Manager to join our team in Fourways. The successful candidate will be responsible for driving sales growth in the Data Centre Telecommunication industry.About the RoleDevelop long-term relationships with clients by interpreting their needs and requirements.Provide both pre-sales and...

  • Customer Service Professional

    2 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Company OverviewTracker South Africa is a leading provider of fleet management solutions, offering a range of services designed to help businesses optimize their vehicle usage and reduce costs.About the JobThis is an exciting opportunity to join our team as a Customer Service Professional - Retention. As a key member of our retention department, you will...

  • Sales Director Data Centre Operations

    6 days ago

    Randburg, Gauteng, South Africa Asie Personnel Full time

    Role OverviewThe Sales Manager role at Asie Personnel involves building and maintaining strong relationships with clients in the Data Centre Telecommunication industry.Key ObjectivesTo drive sales growth in the Data Centre Telecommunication industry.To manage client relationships to achieve revenue targets.To identify new business opportunities and develop...

  • Call Centre Customer Advocate

    6 days ago

    Randburg, Gauteng, South Africa Digicall Group Full time

    About the Job:This is an office-based role with standard hours, requiring strong communication, problem-solving skills, and attention to detail. The ideal candidate will be proactive, customer-focused, and able to manage multiple tasks in a fast-paced environment.Responsibilities:Key responsibilities include:Managing inbound and outbound calls regarding...

  • General Management Professional

    6 days ago

    Randburg, Gauteng, South Africa SFG Engineering Services Full time

    Job ProfileSFG Engineering Services is seeking a highly skilled and experienced General Management Professional to lead our cash centre team.

  • SASSA - Team coach

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg Fixed term contract until November 2026The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the...

  • SASSA - Team coach

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg Fixed term contract until November 2026The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the...

  • SASSA - Team coach

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in RandburgThe position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure that the APS...

  • Executive Office Manager

    5 days ago

    Randburg, Gauteng, South Africa Pangea Professional Services Full time

    **Join Our Team:**Pangea Professional Services is seeking a highly skilled and experienced Administrative Coordinator to join our dynamic team. As an Administrative Coordinator, you will play a critical role in supporting executive management and streamlining office operations.**Responsibilities:**Provide administrative support to executives and teams.Manage...

  • Cyber Security Professional

    2 days ago

    Randburg, Gauteng, South Africa Logicalis Group (DE) Full time

    Logicalis GroupCyber Security Professional in Johannesburg at LogicalisWe are a multi-skilled solution provider offering digital enablement services to our customers.Our focus is on engaging with our customers' vertical markets, including financial services, TMT, education, healthcare, retail, government, manufacturing and professional services.We apply the...