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Global Markets Client Experience Manager

2 months ago

Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Job Description

Isilumko Staffing (JHB) seeks a skilled Client Experience II professional to enhance our service and execution in the Global Markets space.

This role will primarily focus on equities and support our diverse client segments, ensuring a seamless trading experience while maximising revenue and client satisfaction.

Key Responsibilities:
  • Client Support: Serve as the primary contact for client requests, inquiries, and complaints, fostering strong relationships through effective communication and responsiveness.
  • Trade Support: Handle daily business checks, fund manager reporting, trade allocations, invoicing, reconciliations, and settlements, ensuring compliance with all regulatory requirements.
  • Collaboration: Work closely with Sales, Product, and other teams to meet Service Level Agreements (SLAs) and understand client needs.
  • Strategic Contributions: Support the achievement of strategic objectives to grow Global Markets business and optimize platform utilisation.
  • Continuous Improvement: Monitor client insights to recommend product enhancements and improve service delivery.
  • Risk Management: Adhere to CIB's risk policies and procedures to ensure compliance across all activities.

Qualifications:

  • Education:
    • Required: Bachelor's degree in Business Commerce or Finance and Accounting
    • Preferred: Familiarity with BDA, IPS, Shareforce systems
  • Experience:
    • Required: 1-2 years in a client-facing role within financial services, strong knowledge of asset classes, market trends, and regulatory environment.
    • Preferred: 3-4 years of experience in Operations, Services, or Client Experience roles.

Key Competencies:

  • Behavioral: Team working, decision-making, composure under pressure, and generating ideas.
  • Technical: Strong understanding of client retention, servicing, and local market knowledge.