Global Markets Specialist
3 weeks ago
Job Title: Client Experience Manager
Position Overview: Isilumko Staffing (JHB) is seeking a dynamic Client Experience Manager to enhance our service and execution in the Global Markets space. This role focuses on equities and supports our diverse client segments, ensuring a seamless trading experience while maximising revenue and client satisfaction.
- Client Support: Serve as the primary contact for client requests, inquiries, and complaints, fostering strong relationships through effective communication and responsiveness.
- Trade Support: Handle daily business checks, fund manager reporting, trade allocations, invoicing, reconciliations, and settlements, ensuring compliance with all regulatory requirements.
- Collaboration: Work closely with Sales, Product, and other teams to meet Service Level Agreements (SLAs) and understand client needs.
- Strategic Contributions: Support the achievement of strategic objectives to grow Global Markets business and optimise platform utilisation.
- Continuous Improvement: Monitor client insights to recommend product enhancements and improve service delivery.
- Risk Management: Adhere to CIB's risk policies and procedures to ensure compliance across all activities.
Qualifications:
- Education:
- Required: Bachelor's degree in Business Commerce or Finance and Accounting.
- Preferred: Familiarity with BDA, IPS, Shareforce systems.
- Experience:
- Required: 1-2 years in a client-facing role within financial services, strong knowledge of asset classes, market trends, and regulatory environment.
- Preferred: 3-4 years of experience in Operations, Services, or Client Experience roles.
Key Competencies:
- Behavioral: Team working, decision-making, composure under pressure, and generating ideas.
- Technical: Strong understanding of client retention, servicing, and local market knowledge.
We offer a dynamic work environment and opportunities for career growth. If you are a motivated professional looking to make a difference, please submit your application.
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