Global Markets Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Isilumko Staffing (JHB) is a leading financial services organisation committed to delivering exceptional client experiences across Global Markets. We pride ourselves on our innovative approach and dedication to service excellence.

The estimated salary for this role is R700,000 - R1,000,000 per annum.

Job Description:

This dynamic Client Experience II professional will enhance our service and execution in the Global Markets space. The primary focus will be on equities, supporting diverse client segments, ensuring seamless trading experiences while maximising revenue and client satisfaction.

Key Responsibilities:
  • Client Support: Serve as the primary contact for client requests, inquiries, and complaints, fostering strong relationships through effective communication and responsiveness.
  • Trade Support: Handle daily business checks, fund manager reporting, trade allocations, invoicing, reconciliations, and settlements, ensuring compliance with all regulatory requirements.
  • Collaboration: Work closely with Sales, Product, and other teams to meet Service Level Agreements (SLAs) and understand client needs.
  • Strategic Contributions: Support the achievement of strategic objectives to grow Global Markets business and optimise platform utilisation.
  • Continuous Improvement: Monitor client insights to recommend product enhancements and improve service delivery.
  • Risk Management: Adhere to CIB's risk policies and procedures to ensure compliance across all activities.
Qualifications:
  • Education:
    • Required: Bachelor's degree in Business Commerce or Finance and Accounting
    • Preferred: Familiarity with BDA, IPS, Shareforce systems
  • Experience:
    • Required: 1-2 years in a client-facing role within financial services, strong knowledge of asset classes, market trends, and regulatory environment.
    • Preferred: 3-4 years of experience in Operations, Services, or Client Experience roles.


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