Global Markets Service Lead

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Job Title: Global Markets Service Lead

We are seeking a highly skilled and experienced professional to join our team as a Global Markets Service Lead. This role is based in Johannesburg and reports directly to the Regional Director of Global Markets.

The estimated salary for this position is R850,000 per annum, depending on experience.

Company Overview

Isilumko Staffing (JHB) is a leading financial services organization committed to delivering exceptional client experiences across Global Markets. We pride ourselves on our innovative approach and dedication to service excellence.

Job Description

  • Foster strong relationships with clients through effective communication and responsiveness.
  • Handle daily business checks, fund manager reporting, trade allocations, invoicing, reconciliations, and settlements, ensuring compliance with all regulatory requirements.
  • Collaborate with Sales, Product, and other teams to meet Service Level Agreements (SLAs) and understand client needs.
  • Support the achievement of strategic objectives to grow Global Markets business and optimize platform utilization.
  • Monitor client insights to recommend product enhancements and improve service delivery.
  • Adhere to CIB's risk policies and procedures to ensure compliance across all activities.

Required Skills and Qualifications

  • Bachelor's degree in Business Commerce or Finance and Accounting
  • 1-2 years of experience in a client-facing role within financial services, strong knowledge of asset classes, market trends, and regulatory environment.


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