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Service Excellence Specialist

1 week ago

Randburg, Gauteng, South Africa Clicks Group Limited Full time

**Job Description:**

Clicks Group Limited is seeking a Service Excellence Specialist to lead our efforts in delivering exceptional service experiences to our customers. As a Service Excellence Specialist, you will be responsible for developing and implementing strategies to enhance service quality and customer satisfaction.

**Key Responsibilities:*

  • Develop and implement service excellence initiatives to drive customer satisfaction and loyalty.
  • Lead training programs to upskill customer-facing teams in service delivery and relationship building.
  • Monitor and evaluate service quality metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless customer journeys.

**Essential Skills and Qualifications:*

  • Proven experience in customer-facing roles with a strong focus on service delivery and relationship building.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.