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Strategic Process Transformation Consultant

1 week ago


Cape Town, Western Cape, South Africa PBT Group Full time

The PBT Group seeks a Strategic Process Transformation Consultant to lead the design and mapping of business processes. This role is critical in transitioning from the current state to the desired future state, focusing on delivering client-centric solutions.

As a senior specialist, you will define business needs, design comprehensive processes, and create structured mappings and reports to support a centralised view of client relationships. While primarily process-oriented, the role requires data familiarity to ensure accuracy in tracking, compliance, and client engagement.

Key Responsibilities:

  • Process Design & Engineering: Define and refine business needs and requirements, documenting them in clear user stories.
  • End-to-End Process Mapping: Map current processes and design the optimal future state across business units, ensuring compliance and enhancing client communication.
  • Collaborative Requirement Refinement: Work closely with Solution Architects, Testers, and stakeholders to develop and optimise requirements.
  • Data Integration & Mapping: Identify key data sources, facilitate data mappings between systems, and support middleware integration for decision points.
  • Testing & Implementation Support: Design test cases, guide testing processes, and provide support during rollout.
  • Organisational Capability Mapping: Analyse and document organisational and operational capabilities, ensuring alignment with project objectives.
  • User Engagement: Gather end-user requirements, support implementation, and manage requirements scope to align with business vision.

Qualifications and Experience:

  • Education: Diploma in Business Management, Business Analysis, or a related field.
  • Experience:
    • 10+ years as a Senior Business Analyst/Business Process Engineer.
    • In-depth experience in Retail Banking, Agile methodologies, and end-to-end data mapping.
    • Proficiency in Atlassian tools (Jira, Confluence).
    • Knowledge of messaging platforms like Kafka and cloud-based platforms (preferably AWS).
    • Hands-on experience in gathering and documenting user requirements, writing user stories, and developing technical documentation.
    • Exposure to Consumer Rewards or Personal Financial Management is advantageous, as is experience with systems such as Comarch.