Client Partner – Digital Transformation

4 days ago

Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

ENVIRONMENT:

Our client is an expanding international startup consultancy, specializes in delivering tailored platform software implementations to accelerate digital transformation for financial institutions and multinational organizations. They are currently seeking a Client Partner Digital Transformation to lead client engagements, manage senior stakeholder relationships, and oversee the delivery of the companys cutting-edge cloud solutions. In this role, you will be responsible for identifying client challenges, guiding solution design, and ensuring flawless service delivery while demonstrating strong commercial insight. This client-facing position requires exceptional leadership, business development skills, and expertise in digital transformation.

DUTIES:

Client Relationship Management:

  • Act as the primary interface between the company and senior client stakeholders.
  • Build and maintain deep, trusted relationships with high-level stakeholders.
  • Communicate impactful insights and strategic recommendations to clients.
  • Mediate between teams and clients to ensure mutual understanding.

Business Development & Revenue Growth:

  • Develop and maintain a strong sales pipeline aligned with account strategies.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Lead proposal development, contract negotiations, and deal closures.
  • Drive strategies to meet and exceed revenue targets.

Solution Delivery & Quality:

  • Oversee the delivery of digital solutions and services.
  • Ensure projects meet client expectations, budgets, and timelines.
  • Inspire teams to proactively address potential issues before they arise.
  • Implement KPIs and metrics to evaluate delivery performance.

Managed Services & SLA Compliance:

  • Ensure strict adherence to Service Level Agreements (SLAs).
  • Address and resolve service issues or escalations promptly.
  • Collaborate with the Managed Services team to optimize reliability and efficiency.

Strategic Consulting & Digital Transformation:

  • Identify client business challenges and shape cloud-based solutions.
  • Overcome cloud adoption barriers and design tailored digital strategies.
  • Stay abreast of industry trends and innovations in process automation.

REQUIREMENTS:

Skills & Attributes for Success:

  • Proven ability to manage complex client relationships.
  • Strong commercial acumen and business development skills.
  • Expertise in digital solution design and cloud adoption.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to manage multiple projects with critical deadlines.
  • Strategic thinker with a problem-solving mindset.
  • High emotional intelligence to handle conflicts and guide teams.

Domain Experience:

  • Mining and commodity operational improvement.
  • Supply chain and logistics digital process improvement (non-ERP solutions).

Background & Qualifications:

  • Bachelors degree in Business Administration, Management, or a related field.
  • Proven experience in client management, sales leadership, and solution delivery.
  • Strong track record in deal origination and selling complex digital solutions.
  • Experience working in consulting environments is highly desirable.

Preferred Certifications (optional):

  • Project Management Professional (PMP)
  • Certified Management Consultant (CMC)
  • Agile or Scrum Certifications
  • ITIL Certification

Key Competencies:

  • Exceptional stakeholder management.
  • Strong leadership and decision-making abilities.
  • Ability to drive strategic initiatives and manage change.
  • Versatility and adaptability in fast-moving environments.
  • Deep curiosity and attention to detail regarding digital solutions.

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