Application Support Specialist

6 days ago


Johannesburg, Gauteng, South Africa Citibank (Switzerland) AG Full time
Key Responsibilities

This role involves:

  1. Participating in the establishment, implementation, and support of new or revised applications and programs.
  2. Collaborating with the Technology team to contribute to applications systems analysis and production stability activities.
  3. Liaising with users, traders, internal technology groups, and vendors to resolve issues and improve processes.
  4. Providing technical support for users of Citi applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
  5. Managing, maintaining, and supporting applications and their operating environments.
  6. Ensuring the smooth operation of applications and systems.

Qualifications:

  • Experience in systems analysis and programming of software applications.
  • Experience in managing and implementing successful projects.
  • Working knowledge of consulting/project management techniques/methods.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The successful candidate will work closely with our production support team and provide backup coverage for business-critical processes.



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