Application Support Specialist
6 days ago
This role involves:
- Participating in the establishment, implementation, and support of new or revised applications and programs.
- Collaborating with the Technology team to contribute to applications systems analysis and production stability activities.
- Liaising with users, traders, internal technology groups, and vendors to resolve issues and improve processes.
- Providing technical support for users of Citi applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
- Managing, maintaining, and supporting applications and their operating environments.
- Ensuring the smooth operation of applications and systems.
Qualifications:
- Experience in systems analysis and programming of software applications.
- Experience in managing and implementing successful projects.
- Working knowledge of consulting/project management techniques/methods.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The successful candidate will work closely with our production support team and provide backup coverage for business-critical processes.
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