Application Support Specialist

1 week ago


Johannesburg, Gauteng, South Africa Rhenus Logistics Full time

Main Purpose:

Systems Administration, Integration Development Projects, aligning systems and operational processes, optimising, and streamlining operational processes.

Key Responsibility Areas:

  • Provide optimized Level 1 support to users within EMEA region;
  • Assist users with matters relating to Business Applications;
  • Manage, prioritize, and multi-task to resolve tickets within the SLA, policies and procedures set;
  • Efficiently log, manage, escalate, and resolve all issues and interactions in an efficient manner -- dealing with cases from inception to completion;
  • Identify any operational gaps and contribute ideas to establish processes that ensures Operational Excellence in IT Service Management;
  • Act as a subject matter expert in delegated areas and provide solutions to various business functions or stakeholders;
  • Provide input on specialized training needs;
  • Engage with the company stakeholders to propose IT Solutions and improve the business flow as required;
  • Update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required;
  • Take responsibility for projects as per the assigned timeline and deliverables

Knowledge & Experience:

  • Matric or Senior Certification equivalent
  • A minimum of 1 year working experience in the related field;
  • Proficient in English – written and verbal communication skills;
  • Computer literate, has had exposure to or willing to learn about user support, troubleshooting systems and applications.

Skills & Attributes:

  • Good communication skills
  • Good time management
  • Must be able to work well in a team but also have the ability to work independently
    • Adaptability: Adjusting effectively to work with new structures, processes and requirements
      • Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders and business functions;
      • Respecting and promoting individual and cultural differences;
      • Professional and pleasant telephone or email etiquette


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