Application Support Engineer

6 days ago


Johannesburg, Gauteng, South Africa Absa Group Full time

About Us

Absa Group is one of Africa's largest diversified financial services groups. We offer an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management, and insurance.

We own majority stakes in banks in several countries and have operations in many more. Our goal is to deliver innovative financial solutions that meet the evolving needs of our customers.

Job Description

This role involves providing technical support for specified tech products and services. The successful candidate will work as part of an agile team to provide first-line support and basic optimization, administration, configuration, maintenance, and troubleshooting with end users.

Main Responsibilities

* Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision*

* Compile and maintain inventory of applications and related details*

* Meet all SLA requirements associated with application support being provided*

* Follow identified risk, governance & control procedures for all application support provided*

Requirements

* Minimum 2 years+ experience*

* Core language features*

* Basic server infrastructure understanding*

* Call management systems*

* Mobile systems for device and contract management*

* Analytics on data extracts*

* Billing systems*

* Project management*

* Process management*

* Problem-solving skills*

Knowledge and Skills

* Results-oriented*

* Strong analytical and problem-solving skills*

* Excellent written and oral communication skills*

* Team player – approachable, ability to share and consult others*

* Understanding of the business context*

Education

Bachelor's Degree: Information Technology

Absa Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Group Limited reserves the right not to make an appointment to the post as advertised


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