Application Support

3 weeks ago


Johannesburg, Gauteng, South Africa Letshalo HR Services Full time
Purpose of the job:
Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business within the agreed SLAs

Key Responsibilities include but not limited to the following:
  • Possessing knowledge of operating systems, devices, applications, and software.
  • Ensuring effective front-end and back-end functionality of applications.
  • Keep all call tickets updated as work progresses each day.
  • Resolve calls logged by users for queries, errors and other problems experienced on the system.
  • Report trending issues to application lead.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.
Minimum Qualifications, Experience and Knowledge:
  • Degree in Information Technology or related qualification
  • 5+ years experience in Application Support
  • Proven experience in Application Support, XML, Azure, IIS, SLAs
  • Knowledge and experience of Microsoft SQL Server, T- SQL
  • Knowledge and experience of Crystal Reports
  • Knowledge of Sage X3, Sage 300 People
  • Experience in software testing
  • Working knowledge of different operating systems and Internet technologies
  • Experience of working on projects within the Software Development Life Cycle
  • Incident management system knowledge
  • Change management experience
  • Exposure to vendor engagement
  • Excellent communication and troubleshooting skills
  • Experience in cloud solutions
  • Absolute commitment to ensuring an exceptional level of customers experience.
  • Positive, collegiate approach with a can do-will do attitude and a desire to take responsibility for delivery.
  • Strong analytical, problem-solving, and decision-making skills
If you do not hear from us within 2 weeks after closing date, please consider your application unsuccessful.

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