Application Support

2 weeks ago


Johannesburg, Gauteng, South Africa Letshalo HR Services Full time
Purpose of the job:
Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business within the agreed SLAs

Key Responsibilities include but not limited to the following:
  • Possessing knowledge of operating systems, devices, applications, and software.
  • Ensuring effective front-end and back-end functionality of applications.
  • Keep all call tickets updated as work progresses each day.
  • Resolve calls logged by users for queries, errors and other problems experienced on the system.
  • Report trending issues to application lead.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.
Minimum Qualifications, Experience and Knowledge:
  • Degree in Information Technology or related qualification
  • 5+ years experience in Application Support
  • Proven experience in Application Support, XML, Azure, IIS, SLAs
  • Knowledge and experience of Microsoft SQL Server, T- SQL
  • Knowledge and experience of Crystal Reports
  • Knowledge of Sage X3, Sage 300 People
  • Experience in software testing
  • Working knowledge of different operating systems and Internet technologies
  • Experience of working on projects within the Software Development Life Cycle
  • Incident management system knowledge
  • Change management experience
  • Exposure to vendor engagement
  • Excellent communication and troubleshooting skills
  • Experience in cloud solutions
  • Absolute commitment to ensuring an exceptional level of customers experience.
  • Positive, collegiate approach with a can do-will do attitude and a desire to take responsibility for delivery.
  • Strong analytical, problem-solving, and decision-making skills
If you do not hear from us within 2 weeks after closing date, please consider your application unsuccessful.

  • Johannesburg, Gauteng, South Africa Sasria Full time

    Job title : Intern for Applications SupportJob Location : Gauteng, JohannesburgDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries QualificationsRelevant Diploma/ Degree in Information Technology or Computer Studies ExperienceNone Key Performance Areas Applications Support:Assist with 1st line support and 2nd line support...


  • Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Job DescriptionBlueion Support Services is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing expert technical assistance to our clients, resolving complex issues, and ensuring seamless operation of our IT infrastructure.The ideal candidate will possess excellent...


  • Johannesburg, Gauteng, South Africa Qetello Holdings Full time

    **Application Support Agent Job Description**Qetello Holdings is recruiting for an Application Support Agent to join our team. The successful candidate will be responsible for providing technical support to customers, identifying trends in customer issues, and recommending proactive solutions or process improvements.Key Responsibilities:Respond to customer...


  • Johannesburg, Gauteng, South Africa ADvTECH Full time

    Job title : Application Support SpecialistJob Location : Gauteng, JohannesburgDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries System Support & Troubleshooting/ System Monitoring & Performance OptimizationProvide day-to-day application support for HR platforms (Fresh Service / SAP) ensuring system functionality and...


  • Johannesburg, Gauteng, South Africa Absa Group Full time

    About UsAbsa Group is one of Africa's largest diversified financial services groups. We offer an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management, and insurance.We own majority stakes in banks in several countries and have operations in many more. Our goal is to...


  • Johannesburg, Gauteng, South Africa ADvTECH Full time

    Job title : Application Support Tech EdJob Location : Gauteng, JohannesburgDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries  Applications Implementation, Support & MaintenanceProvides business application support to users on escalations for relevant system/s Provides support to end users responding to issues related to...


  • Johannesburg, Gauteng, South Africa Rhenus Logistics Full time

    Main Purpose: Systems Administration, Integration Development Projects, aligning systems and operational processes, optimising, and streamlining operational processes.Key Responsibility Areas:Provide optimized Level 1 support to users within EMEA region;Assist users with matters relating to Business Applications;Manage, prioritize, and multi-task to resolve...


  • Johannesburg, Gauteng, South Africa Rhenus Logistics Full time

    Main Purpose: Systems Administration, Integration Development Projects, aligning systems and operational processes, optimising, and streamlining operational processes. Key Responsibility Areas: Provide optimized Level 1 support to users within EMEA region; Assist users with matters relating to Business Applications; Manage, prioritize, and multi-task to...


  • Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Employer Description Group of Luxury Lodges and Resorts Job DescriptionLog incidents, problems, and changes via the Service Management System.Provide support for applications, systems, and databases.Address SQL and front-end application issues, implementing solutions.Regularly review application, database, and system performance, identifying and resolving...


  • Johannesburg, Gauteng, South Africa Absa Group Full time

    As a DevOps and Support Professional at Absa Group, you will be part of an integrated application/product/service team throughout their lifecycle. Your responsibilities will include assisting in the application-related aspects of designing, testing, operating and improving technology products & services.Key Accountabilities:Work as part of an agile team to...


  • Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Employer Description Our client is a Luxury Travel Company. Job Description We are seeking a skilled Applications Support Analyst for one of our clients to provide technical support for their business applications, databases, integrations, and reporting solutions.Key Responsibilities:Log and manage incidents, problems, and changes through the Service...


  • Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Employer Description Our client is a Luxury Travel Company. Job Description We are seeking a skilled Applications Support Analyst for one of our clients to provide technical support for their business applications, databases, integrations, and reporting solutions.Key Responsibilities:Log and manage incidents, problems, and changes through the Service...

  • Application Owner

    1 day ago


    Johannesburg, Gauteng, South Africa Plus 1x Full time

    Job Specification: Application Owner (On-site - Contract Role)Role Overview: We are seeking a dynamic and experienced Application Owner to lead the management and development of a critical in-house application. This role requires an equal balance of technical expertise and people management skills to ensure seamless operation, continuous improvement, and...


  • Johannesburg, Gauteng, South Africa Absa Group Full time

    We are seeking a skilled IT Application Engineer to join our team. As an IT Application Engineer, you will work as part of an integrated application/product/service team throughout their lifecycle. Your responsibilities will include assisting in the application-related aspects of designing, testing, operating and improving technology products & services.Key...


  • Johannesburg, Gauteng, South Africa Metamorph Holdings Full time

    About the Role:The Application Stability Analyst will be responsible for maintaining the stability and performance of business-critical applications and services. This involves handling escalated issues from Tier 1 support, analyzing and resolving API-related integration issues, diagnosing and resolving networking-related issues, and writing and maintaining...


  • Johannesburg, Gauteng, South Africa ATNS SOC Limited Full time

    Job category: Application Development and ProgrammingLocation: JohannesburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionApplications are invited for the position of Applications Developer (Grade 8) based at Bruma. The successful applicants will be reporting to the Senior Manager: Applications.Major ActivitiesInteract with users...


  • Johannesburg, Gauteng, South Africa Mindworx Consulting Full time

    About Mindworx ConsultingWe are a leading consulting firm that provides expert solutions to our clients. Our team is comprised of highly skilled professionals who are dedicated to delivering exceptional results.Job Description: Software Application ArchitectKey Responsibilities:Team Coordination and Leadership: Oversee the coordination of tasks and work...

  • Application Architect

    3 weeks ago


    Johannesburg, Gauteng, South Africa Mindworx Consulting Full time

    Key Performance Areas:What do you have to be able to do to achieve the desired results of your job?Include management and leadership responsibilities for work team leadersApplication Architecture domain establishment:Interpret and apply approved enterprise architecture principles, policies, procedures in the architecture workProvide guidance on matters...


  • Johannesburg, Gauteng, South Africa Mindworx Consulting Full time

    Key Performance Areas: What do you have to be able to do to achieve the desired results of your job? Include management and leadership responsibilities for work team leaders Application Architecture domain establishment: Interpret and apply approved enterprise architecture principles, policies, procedures in the architecture work Provide guidance on matters...


  • Johannesburg, Gauteng, South Africa Sumotech Full time

    SUMOTECH is committed to providing its employees with opportunities to grow and develop their skills. We are currently looking for a talented Technical IT Sales Graduate to join our team and take on the challenge of implementing business applications, providing client support, and engaging with clients.About the RoleThis role is ideal for recent graduates...