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Branch Administrator: Stockbroking

2 months ago

Durban, KwaZulu-Natal, South Africa Nedbank Full time
Job Overview

To provide administrative and operational support to a regional stockbroking branch and Head Office, contributing to the strategic goals of the stockbroking business unit.

Key Responsibilities
  • Build and maintain strong relationships with internal and external stakeholders through exceptional service delivery.
  • Establish and maintain professional relationships with Head Office, leveraging support and ensuring service meets expectations and compliance.
  • Understand and meet customer needs through regular interaction, addressing complaints promptly, meeting deadlines, and following instructions accurately.
  • Develop and maintain effective working relationships with the team, operating as an active team member.
  • Contribute to a culture that supports transformation goals by participating in Nedbank's culture-building initiatives.
  • Support corporate social responsibility initiatives to achieve key business strategies.
  • Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, and systems.
  • Stay up-to-date with relevant legislation and industry changes that impact the role, through reading relevant newsletters, websites, and attending sessions.
  • Understand and embody the Nedbank vision, demonstrating values through interactions with the team and stakeholders.
  • Improve personal capability and stay current with developments in the field of expertise by identifying training courses and career progression opportunities.
Essential Qualifications
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification

Relevant Business Diploma/Degree

Minimum Experience Level

3 years of experience in an administrative role in Financial Markets

Technical / Professional Knowledge
  • Banking procedures
  • Business writing
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business unit-specific operational knowledge
  • Administrative procedures and systems
  • Banking knowledge
Behavioural Competencies
  • Communication
  • Collaborating
  • Stress Tolerance
  • Work Standards
  • Managing Work
  • Quality Orientation