Service Technician L1

2 months ago

Centurion, Gauteng, South Africa Dimension Data Full time
Service Technician L1 Role

We are seeking a highly skilled Service Technician L1 to join our team at Dimension Data. As a Service Technician L1, you will be responsible for maintaining and repairing our IT infrastructure, providing technical support to customers, and troubleshooting issues on a daily basis.

Key Responsibilities
  • Provide technical support to customers and resolve issues in a timely and efficient manner
  • Maintain and repair IT infrastructure, including servers, networks, and desktops
  • Perform routine server and network maintenance tasks to ensure optimal performance
  • Setup and maintain backup systems for desktops and file servers
  • Engage with clients to assist with software and hardware installation and break/fix functions
  • Test installations and assist with fixing performance issues of installed software
Requirements
  • IT degree or diploma
  • Relevant vendor and product certification, together with required vocational training
  • A+, N+, MCSE certifications
  • At least one year of related experience in the field of service technology
  • At least one year of recent experience in a technical support role
  • Valid driver's license with a clean driving history
Perks

We offer a competitive benefits package, including medical aid, group life cover, funeral benefit, and minimum 18 days annual leave.

About Dimension Data

At Dimension Data, we empower our people to deliver client-centric solutions. We value hard work and commitment, and we believe that our Service Technician L1 role is an excellent opportunity for someone who shares our values.

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