Technical Support Specialist

6 days ago


East Rand, South Africa Unique Personnel Ltd Full time
Job Summary:
Unique Personnel Ltd is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers and clients seeking technical assistance over the phone or email.

In this role, you will perform remote troubleshooting through diagnostic techniques and pertinent questions, determine the best solution based on the issue and details provided by customers, and log and close calls. You will also walk the customer through the problem-solving process, direct unresolved issues to the next level of support personnel, and provide accurate information on products or services.

Key Responsibilities:
1. Provide technical assistance to customers and clients via phone or email
2. Perform remote troubleshooting through diagnostic techniques and pertinent questions
3. Determine the best solution based on the issue and details provided by customers
4. Log and close calls
5. Walk the customer through the problem-solving process
6. Direct unresolved issues to the next level of support personnel
7. Provide accurate information on products or services
8. Record events and problems and their resolution in logs
9. Follow-up and update customer status and information
10. Pass on any feedback or suggestions by customers to the appropriate internal team

Required Skills and Qualifications:
- Internal Technical Support Diploma in IT or related qualifications (Hardware and software)
- Client liaison skills
- Ability to use, repair, and maintain machines and tools
- Attention to detail
- Good communication skills
- Problem-solving skills
- Ability to work well with others
- Self-discipline

Estimated Salary:
$60,000 - $80,000 per year, depending on experience.

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