Senior Technical Support Specialist
2 weeks ago
At Data Centrix, we are seeking an experienced Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing 3rd line data centre software support, assisting with escalations from 2nd line support engineers, and conducting preventative maintenance activities. You will also be responsible for remediating issues identified by audit and monthly reporting.
Key responsibilities include:
- Providing 3rd line data centre software support
- Assisting with escalations from 2nd line support engineers
- Conducting preventative maintenance activities
- Remediating issues identified by audit and monthly reporting
- Proactive analysis and reporting on system health
We are looking for a skilled and experienced individual with a strong background in IT infrastructure support. If you have a proven track record in providing technical support and have experience working with a variety of technologies, including cloud services, virtualisation, application delivery controllers, operating systems, and monitoring tools, we encourage you to apply.
Critical Requirements:
- Proven Tier 3 support experience
- Minimum 7 years proven ITC exposure
- Valid driver's license and reliable vehicle
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