Help Desk Support Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Help Desk Support Specialist to join our team at Unique Personnel Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
- Key Responsibilities:
- Receive and respond to customer inquiries via phone and email
- Investigate and resolve technical issues in a timely and professional manner
- Liaise with internal teams to resolve complex issues
- Provide training and support to clients on our systems and processes
- Requirements:
- Minimum 4 years of experience in clearing and forwarding industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Preferred Qualifications:
- Diploma in Imports and Exports in Logistics
- Good knowledge of Microsoft Office programs
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