Technical Support Specialist

1 week ago

East Rand, South Africa Unique Personnel Ltd Full time
Job Description

The Technical Support Specialist - Equipment Operations will serve as the technical expert within the sales team at Unique Personnel Ltd. The role involves supporting both pre-sale and post-sale efforts by providing customers and internal teams with in-depth technical knowledge, application support, product operation guidance, and troubleshooting expertise.

Main Responsibilities
  • Work closely with the sales team to provide technical expertise during the sales process.
  • Collaborate in customer meetings, offering guidance on product selection based on application to requirements.
  • Conduct product demonstrations and site visits to ensure customers understand how to operate and maintain the equipment.
  • Develop technical sales documentation and presentations for prospective clients.
  • Assist in preparing and delivering product-specific training to the sales team to ensure they are equipped with up-to-date product knowledge.

After-Sales Support
The Technical Support Specialist - Equipment Operations will act as the first point of contact for troubleshooting product issues post-sale. This includes providing technical support to customers regarding the operation, maintenance, and repair of the machines. They will collaborate with the service department to ensure that customers receive timely and effective after-sales service. Additionally, they will offer training to customers on machine usage, safety protocols, and preventive maintenance to minimize downtime and improve productivity.

Product Expertise and Training
The Technical Support Specialist - Equipment Operations will develop and maintain a thorough understanding of the technical features, benefits, and applications of Unique Personnel Ltd's product ranges. They will stay updated on new product developments, technologies, and industry trends, and communicate these to the sales team. Organizing and delivering training sessions for both internal staff and customers on the operation and application of the equipment is also a key responsibility. Liaising with Original Equipment Manufacturers (OEMs) to obtain up-to-date technical information and training is essential in this role.

Application Support
The Technical Support Specialist - Equipment Operations will assess customer site conditions and provide recommendations on product selection and customization to suit specific applications. They will assist in developing application-specific solutions for customers, ensuring that the machines meet their operational requirements. Providing expert advice on product configuration, accessories, and operational capabilities is crucial in this role.

Estimated Salary: $80,000 per annum

About Unique Personnel Ltd
Unique Personnel Ltd is a leading provider of specialized equipment and services. We pride ourselves on our commitment to excellence and customer satisfaction. Our team of experts is dedicated to delivering top-notch products and support to our valued clients.

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