Senior Operational Excellence Manager

5 hours ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Description

We are seeking a highly skilled Senior Operational Excellence Manager to join our team at Black Pen Recruitment. As a key member of our organization, you will play a crucial role in driving operational excellence and strategic planning for our clients.

Company Overview

Our client is a leading company in the industry, renowned for its innovative approach to data science and change management solutions. With a clear vision to empower businesses, they have established a strong reputation for making organizations more efficient, effective, and customer-centric.

Job Summary

The successful candidate will be responsible for leading and implementing strategic plans for operational excellence, ensuring alignment with vertical goals and objectives. You will identify industry best practices, design frameworks, and standardize operations for optimal performance.

Responsibilities
  • Develop and Execute Strategic Plans: Create and implement strategic plans for operational excellence, aligning with vertical goals and objectives.
  • Cost Optimization: Identify and implement cost optimization initiatives and best practices across the value chain.
  • Team Leadership: Lead and mentor a team of operational excellence professionals to drive performance improvements.
  • Culture Development: Foster a culture of continuous improvement and operational excellence throughout the organization.
  • Process Improvement: Identify, analyze, and prioritize areas for process standardization improvement and optimization.
Requirements
  • Minimum 13 Years' Work Experience: Preferably from BPO background with previous international Voice experience.
  • Leadership Skills: Proven experience in stakeholder management, team management, and leadership.
  • Communication Skills: Excellent communication and presentation skills, with the ability to convey complex information clearly.
  • Technical Skills: Strong project management skills, with the ability to manage multiple projects simultaneously.
Salary Estimate

R600,000 - R700,000 per annum, depending on experience.

Location

Cape Town.



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