Operational Excellence Coordinator

6 days ago

Cape Town, Western Cape, South Africa The Legends Agency Full time
Job Description:

The Legends Agency is seeking an exceptional Operational Excellence Coordinator to join our dynamic team. This role presents a unique opportunity to contribute to the success of our operations and enhance the guest experience.

Responsibilities:
  • Project Management: Assist in developing and executing projects that align with operational standards and deliver exceptional results.
  • Aesthetic Oversight: Collaborate with the team to maintain the property's aesthetic appeal, ensuring a cohesive and inviting atmosphere for guests.
  • Event Coordination: Support event planning and execution, guaranteeing seamless details for a successful outcome.
  • Training Facilitation: Coordinate training programs to equip staff with the necessary skills to provide outstanding service.
Requirements:
  • Educational Background: Grade 12 or equivalent.
  • Language Proficiency: Professional-level English language proficiency (reading, writing, speaking, and understanding).
  • Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Opera; familiarity with ESP and Micros is beneficial.
  • Experience: A diploma or degree in hospitality management or project management is advantageous; minimum 3 years of experience in the hospitality industry is required.
Skills:
  • Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with team members and stakeholders.
  • Organizational Skills: Proven ability to manage multiple tasks efficiently while maintaining attention to detail.
  • Problem-Solving Abilities: Strong analytical skills to identify issues and implement effective solutions under pressure.
  • Team Collaboration: A proactive mindset with the ability to work well within a team environment.
  • Goal-Oriented Approach: Commitment to achieving operational excellence and enhancing guest satisfaction.
Why Join Us?

This position offers an incredible opportunity to work in a vibrant setting that values excellence in service and employee development. As our Operational Excellence Coordinator, you will play a pivotal role in ensuring our operations run smoothly while contributing to an exceptional guest experience.

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