Senior Reservations Manager

1 month ago


Cape Town, Western Cape, South Africa Executive Placings Full time

Executive Placings is a leading Destination Management Company seeking an experienced Senior Reservations Manager to lead and motivate the reservations team, while driving sales and key account management.

About Us:

As a premier Destination Management Company in Cape Town, we strive to deliver exceptional customer experiences and exceed business expectations. We are committed to excellence and innovation in our industry.

Job Description:

We offer a competitive salary of R 450,000 - R 550,000 per annum, negotiable based on experience, plus benefits. As a Senior Reservations Manager, you will be responsible for:

  • Maintaining excellent customer relationships through effective communication and conflict resolution
  • Delivering on and exceeding sales targets as per business expectations
  • Monitoring quoting and operational accuracy of the team
  • Ensuring operational excellence daily
  • Overseeing workload distribution and providing guidance to the team
  • Building a high level of motivation and team spirit
  • Being approachable and supportive, demonstrating excellent communication skills and customer care
  • Supporting the decision-making process of management by giving input

Required Skills and Qualifications:

To succeed in this role, you should have:

  • Experience leading a Reservations Team for an inbound tour company/destination management company
  • Excellent knowledge of Southern and East Africa
  • Proficiency in MS Office, Tourplan, and Wetu

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Travel Requirements:

This role requires occasional travel to educational and familiarization trips to Southern Africa, with opportunities to report back and provide training to the team.


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