Senior Reservations Manager
1 month ago
Executive Placings is a leading Destination Management Company seeking an experienced Senior Reservations Manager to lead and motivate the reservations team, while driving sales and key account management.
About Us:
As a premier Destination Management Company in Cape Town, we strive to deliver exceptional customer experiences and exceed business expectations. We are committed to excellence and innovation in our industry.
Job Description:
We offer a competitive salary of R 450,000 - R 550,000 per annum, negotiable based on experience, plus benefits. As a Senior Reservations Manager, you will be responsible for:
- Maintaining excellent customer relationships through effective communication and conflict resolution
- Delivering on and exceeding sales targets as per business expectations
- Monitoring quoting and operational accuracy of the team
- Ensuring operational excellence daily
- Overseeing workload distribution and providing guidance to the team
- Building a high level of motivation and team spirit
- Being approachable and supportive, demonstrating excellent communication skills and customer care
- Supporting the decision-making process of management by giving input
Required Skills and Qualifications:
To succeed in this role, you should have:
- Experience leading a Reservations Team for an inbound tour company/destination management company
- Excellent knowledge of Southern and East Africa
- Proficiency in MS Office, Tourplan, and Wetu
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Travel Requirements:
This role requires occasional travel to educational and familiarization trips to Southern Africa, with opportunities to report back and provide training to the team.
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