Customer Service and Administrative Coordinator

22 hours ago


Johannesburg, Gauteng, South Africa Placement Point (Pty) Ltd Full time

Placement Point (Pty) Ltd is seeking a highly skilled Customer Service and Administrative Coordinator to join our team in Edenvale. This role requires excellent communication skills, strong organizational abilities, and attention to detail.

About the Job

This position is responsible for managing the switchboard and front desk of our office, providing exceptional customer service, and supporting the customer ordering process. The ideal candidate will be able to multitask, prioritize tasks, and maintain accurate records.

Key Responsibilities:
  • Manage quotations, COD orders, courier services, customer queries, backorders, goods returned, complaints, and credit requests.
  • Maintain the company's Safety, Housekeeping, and Quality Standards.
  • Capture all orders into Macola accurately and ensure prices are as per the approved pricelist for each customer.
  • Reconcile EPS, Surgitrack, and Orderwise orders from Macola to the systems.
  • Prepare monthly reports and handle customer enquiries and queries.
Requirements:
  • Matric (Grade 12)
  • Minimum of 5 years' experience, with at least 2 years in a similar position
  • Excellent telephone technique and good attention to detail
  • Excellent written and oral communication and interpersonal skills
  • Organizational skills with the ability to perform multiple tasks simultaneously
Compensation and Benefits:

The estimated salary for this position is R30,000 - R45,000 per month, depending on experience. Placement Point (Pty) Ltd offers a comprehensive benefits package, including medical aid, life insurance, and annual leave.

We look forward to receiving your application



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