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Administrative Operations Specialist
2 weeks ago
Key Responsibilities:
- Team Leadership:
- Manage and guide the Sales teams to achieve their goals and objectives.
- Provide regular feedback and coaching to team members.
- Foster a positive and collaborative team culture.
- Evaluate and improve sales administrative workflows and processes.
- Implement best practices and tools to enhance operational efficiency.
- Coordinate with cross-functional teams to resolve bottlenecks and streamline operations.
- Ensure the accuracy and integrity of sales data across all platforms.
- Develop and maintain performance dashboards and reports.
- Analyze data to identify trends and opportunities for process optimization.
- Ensure compliance with all legal, regulatory, and organizational policies.
- Act as the primary point of escalation for complex administrative issues and queries.
- Partner with sales leadership to understand administrative needs and provide solutions.
- Collaborate with the IT department to optimize sales tools and systems.
- Support the onboarding and training of new sales team members.
About Us:
We are a leading insurance company dedicated to delivering exceptional customer service and sustainable growth.
What We Offer:
- Market-related salary based on experience.
- Performance-based annual bonus.
- Contribution towards Retirement Funds (RA).
- Subsidised Life and Disability Cover & Funeral Cover.