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Administrative Operations Specialist

2 weeks ago

Pretoria, Gauteng, South Africa MHA Management Holdings Full time

Key Responsibilities:

  1. Team Leadership:
  • Manage and guide the Sales teams to achieve their goals and objectives.
  • Provide regular feedback and coaching to team members.
  • Foster a positive and collaborative team culture.
Operational Excellence:
  • Evaluate and improve sales administrative workflows and processes.
  • Implement best practices and tools to enhance operational efficiency.
  • Coordinate with cross-functional teams to resolve bottlenecks and streamline operations.
Data Analysis and Reporting:
  • Ensure the accuracy and integrity of sales data across all platforms.
  • Develop and maintain performance dashboards and reports.
  • Analyze data to identify trends and opportunities for process optimization.
Compliance and Risk Management:
  • Ensure compliance with all legal, regulatory, and organizational policies.
  • Act as the primary point of escalation for complex administrative issues and queries.
Stakeholder Engagement:
  • Partner with sales leadership to understand administrative needs and provide solutions.
  • Collaborate with the IT department to optimize sales tools and systems.
  • Support the onboarding and training of new sales team members.

About Us:

We are a leading insurance company dedicated to delivering exceptional customer service and sustainable growth.

What We Offer:

  • Market-related salary based on experience.
  • Performance-based annual bonus.
  • Contribution towards Retirement Funds (RA).
  • Subsidised Life and Disability Cover & Funeral Cover.