Senior Minerals Trade Operations Manager
3 weeks ago
As a key member of our team at SGS, the Senior Minerals Trade Operations Manager is responsible for leading the planning, organization, and management of our operations and functions in South Africa.
We are looking for a highly skilled and experienced professional to join our team and take on this challenging role.
Key Responsibilities- Coordinate inspection activities with branch supervisors and commodity coordinators.
- Manage and monitor operational performance at each location in terms of quality and staffing.
- Assist the Regional Manager in costing of projects.
- Ensure adequate manpower resources, equipment, and tools are available for total operational efficiency.
- Assist the Regional Manager in managing and improving the quality management system.
- Oversee fleet management, reviewing vehicle logs monthly.
- Provide technical support to clients, coordinating with commodity coordinators.
- Assist the Regional Manager with complaints and claim resolution.
- Attend technical and sales support meetings with commodity coordinators.
- Attend all client meetings as required.
- Ensure adherence to quality and safety requirements of the SGS management system.
- Perform quality checks on reports and certificates before issuance.
- Approve reports and certificates for client release.
- Perform monthly reviews of commodity coordinators, presenting win/loss rates and client satisfaction/dissatisfaction.
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Head of Minerals Trade Operations
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