Lead Operations Manager

4 weeks ago


Sandton, South Africa SGS Full time
Job Description

The Lead Operations Manager - Mineral Commodities is responsible for planning, organizing, and managing the operations and functions of Natural Resources Mineral commodities within South Africa.

  • To coordinate inspection activities (planning, executing, and controlling) with relevant branch supervisors and commodity coordinators.
  • Manage and monitor operational performance at each location in terms of queries on quality and staffing.
  • Assist Regional manager in the costing of projects.
  • Evaluate and ensure that adequate manpower resources, equipment, and tools are available for total operational efficiency by coordinating with branch supervisors.
  • Support the Regional manager in effectively managing and continuously improving the quality management system, and the implementation of any certifications and accreditation systems within the business lines.
  • Oversee fleet management, use of SGS vehicles by reviewing vehicle logs monthly.
  • Liaise and provide technical support to all present and potential clients by coordinating with commodity coordinators.
  • Assist the Regional manager with all complaints and claim resolution.
  • Provide technical and sales support as well as proposal co-ordination with commodity coordinators.
  • Attend meetings as per client requirements.
  • Adhere to all quality and safety requirements of the SGS management system.
  • Perform quality checks on reports/certificates before it is issued to clients.
  • Approve reports/certificates for release to the client.
  • Present a monthly review of the commodity coordinators to the regional manager, including win/loss rates for proposals, revenue summaries, and a summary of client satisfaction/dissatisfaction rates.
Requirements
  • National Diploma/Degree in Quality Management and/or Chemical Engineering – and/or 5 years proven experience in the field or within the company in the functions, knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.
  • Proficiency in English (Read, Speak, Write).
  • Computer Literacy in Word and Excel.
  • Working Knowledge of ISO 17025.

The estimated annual salary for this position is R1,200,000 - R1,800,000 depending on qualifications and experience. Located in South Africa, this role offers a unique opportunity to work with SGS, a leading global provider of inspection, verification, testing, and certification services.



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