Minerals Trade Operations Lead
1 month ago
Job Title: Head of Non-Energy Operations
Job Summary:
The Head of Non-Energy Operations will be responsible for planning, organizing, managing, leading, and controlling the operations and functions of the Natural Resources Mineral commodities within South Africa. This includes Steel Making Raw Materials, Non-Ferrous concentrates and Metals, Fertilizers, and Industrial Minerals.
Key Responsibilities:
- Coordinate inspection activities with relevant branch supervisors and commodity coordinators to ensure efficient operations.
- Manage and monitor operational performance, addressing quality and staffing queries at each location.
- Assist the Regional Manager in costing projects and ensuring adequate manpower resources, equipment, and tools for operational efficiency.
- Oversee fleet management, reviewing vehicle logs monthly to ensure SGS vehicle usage is optimized.
- Provide technical support and liaison to clients, coordinating with commodity coordinators to meet their needs.
- Assist in resolving complaints and claims, ensuring quality and safety requirements are met.
- Perform quality checks on reports and certificates before issuance to clients and approve reports for release.
- Conduct monthly reviews of commodity coordinators, presenting win/loss rates, revenue summaries, and client satisfaction/dissatisfaction rates to the Regional Manager.
Qualifications:
- National Diploma/Degree in Quality Management and/or Chemical Engineering, or 5 years proven experience in a similar role with equivalent knowledge and skills.
- Proficiency in English (Read, Speak, Write) and computer literacy in Word and Excel.
- Working knowledge of ISO 17025.
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