Hotel Ambassador

1 week ago


Cape Town, Western Cape, South Africa Fempower Full time
Job Summary

We are seeking an exceptional Hotel Ambassador to join our team at Fempower. This is a fantastic opportunity for a customer-focused individual to provide world-class service and make every guest feel valued and appreciated.

About Us

Fempower is a dynamic company that prides itself on delivering exceptional experiences for our guests. We are committed to providing a warm and welcoming environment that makes our guests feel at home.

Key Responsibilities
  • Supervise bell staff to ensure seamless arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
  • Provide accurate information to guests in a courteous manner, fulfill reasonable guest requests, and anticipate their needs.
  • Take messages for in-house or arriving guests according to procedures, with emphasis on accuracy and proper follow-up.
  • Properly handle incoming and outgoing mail packages and faxes.
  • Stay informed about local activities, establish close contacts with relevant professionals, and provide information, ticketing, reservations, etc., for guests.
  • Recite hotel services, hours of operation, key personnel, hotel policies, etc.
  • Maintain the Concierge Desk and storage areas in an orderly manner, direct bell and door staff in maintaining the front desk and lobby.
  • Assist in reconciling charges originating from the Concierge Desk (e.g., limousines, car rentals, flowers, tours).
  • Work closely with Valet Parking associates to ensure smooth handling of guests' and customers' vehicles.
  • Work closely with bell attendants to ensure smooth handling of guest luggage, message delivery, and/or special requests.
Requirements
  • Demonstrate a high level of integrity and professionalism at all times when dealing with guests, employees, and outside contacts.
  • Ensure assistance is provided at all times to all customers and guests during their stay (making reservations, booking tours, checking guests in online for flights).
  • Develop relationships with restaurants and tour operators to facilitate guests' requests.
  • Work in a safe manner that does not harm or injure self or others.
  • Be involved with Health & Safety within the department, ensuring compliance and carrying out directives.
  • Anticipate possible and probable hazards and conditions, correcting them or taking action to prevent them from happening.
  • Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.
  • Continuously endeavor to improve the department's efficient operation and knowledge of own job function.
Compensation

The estimated annual salary for this position is $65,000 - $75,000, depending on experience and qualifications.

Why Join Us?

At Fempower, we offer a dynamic work environment, opportunities for growth and development, and a commitment to making a positive impact in our community. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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