Front Office Service Ambassador

1 month ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**Front Office Ambassador**

**Stellenbosch | On-Site (Monthly Paid, Fixed-Term Contract)**

At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.

As our Front Office Ambassador, you will see the complete guest journey from arrival at the front entrance, parking cars, check-in, and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure, and bidding them farewell.

Part of your responsibilities will include answering phones, attending to face-to-face guest queries, and taking reservations. Maintaining records, creating
- and keeping a filing system, as it is the central point for information/assistance for guests who visit and stay in the Hotel, will form part of this role. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying guests to the Port Cochere’ to bid them farewell.

**Requirements**:
Matric

Hospitality-related Tertiary Qualification (advantageous)

Experience as a Front Office receptionist

Work various shifts

Work across multiple functions (luggage handling, drive, reception etc.)

Driver’s license

Computer Literate, including: MS Office and Opera previous relevant experience at 4* establishment

**Competencies**:
Planning

Presenting

Client focus

Initiative

Situational awareness

Flexibility

Service-oriented

Adaptability

**We offer**:
An empowering environment.

A remuneration package including risk benefits

21 working days leave per annum

Other company benefits

Training and development opportunities



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