Food & Beverage Service Ambassador
6 days ago
Career Growth Hospitality & Recruitment are looking for an experienced individual to be a Food & Beverage Service Ambassador of a 5* Luxury Hotel on the Atlantic Seaboard.
**Responsibilities**:
- Host and be an ambassador of the Food & Beverage offering.
- Welcome customers on arrival at the restaurant, or other eating or drinking areas.
- Introduce customers to the menu and announce seasonal menu specials.
- Answer questions about menu items, ingredients, and pricing.
- Take food and drink orders by writing them on as per standards.
- Relay customer orders to kitchen staff for preparation.
- Prepare drinks in the absence of Bartender and serve them to customers if necessary.
- Collect food orders from the kitchen, verify that they are correct, and serve them to customers.
- Ensure that customers are satisfied with their meals and process orders for additional courses if necessary.
- Remove used dishes, glasses, and flatware from tables.
- Prepare bills and charge accordingly for restaurant manager or supervisor to present to clients.
- Set tables with dishes, glasses, and flatware and refill condiments.
- Maintain familiarity with menu items, specials, and restaurant information.
- Attend daily briefing meeting before each service to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs.
- Know bar menu and offering, pricing to recommend and make suggestions when is require.
- Know wine menu and offering of wine by the glass to recommend and make suggestions.
- Ensure daily duties are done as per duty roster.
- Ensure you are always visible and never leave your area unattended or without authorization.
- All breaks must be authorized by MOD.
- Always in correct uniform, presentable and well-groomed including personal hygiene.
**Requirements and skills**:
- 3 years experience in a 5* or similar environment.
- Have gross motor skills, such as walking up and down stairs.
- Wine knowledge with relevant qualification.
- Demonstrated knowledge of and skill in ability to operate standard beverage service equipment safely and effectively.
- Proving knowledge in food allergies and service.
- Proving knowledge in wines, regions, and varieties as well of service etiquette.
- Proving knowledge of basic spirits, origin and cocktails.
- Basic maths skills.
- Great customer service skills.
- Ability to work under pressure
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