Customer Service Liaison
2 months ago
Job Summary:
JeloCorp is seeking a highly skilled Customer Care Coordinator to join our Aftersales and Customer Care team. As a key member of our team, you will play a crucial role in ensuring the daily effectiveness of our department and contributing to the company's success.
Key Responsibilities:
- Manage daily administrative tasks to maintain the functionality and coordination of the department.
- Coordinate the timely delivery of various communications, including research materials and feedback.
- Assist with call centre activities, handling customer complaints and queries in a professional manner.
- Support project and event executions, ensuring seamless execution and timely completion.
- Provide support and assistance with additional tasks requested by Management.
Requirements:
- Matriculation certificate
- Tertiary qualification in a relevant field is advantageous
- A minimum of 2 years' experience in customer care
- Experience in the automotive industry is essential
Desirable Skills:
- Creative problem-solving and out-of-the-box thinking
- Attention to detail and organizational skills
- Deadline-driven and able to work under pressure
- Excellent communication and interpersonal skills
- Highly professional communication etiquette
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